Pin This!: 7 Pinterest Marketing Tips For Small and Mid-Sized Businesses

Editor's Note: The following is a guest Marketing Mulligans post, written by Ekaterina Walter, social media strategist at Intel Corp., and first appearing in this post on American Express OPEN Forum. Pinterest has taken the social media world by storm in recent months, and businesses of all sizes and in all industries are trying to  figure out how to make the online bulletin board work for them. In this informative article, Walter offers seven very useful tips, particularly for business-to-consumer companies, on how Pinterest can be fully leveraged for marketing purposes. 
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The image-sharing site Pinterest has been constantly in the news for the last few months. At first glance, the site seems to be nothing more than a place to share photos of shoes, recipes and crafting ideas arranged on aesthetically-pleasing pinboards, but according to a study by Shareaholic, the site now drives more referral traffic than Google Plus, YouTube and LinkedIn combined. So how do you make that leap from putting together whimsical boards on your profile to generating website traffic?

1. Show Your Personality, Tastes, Interests, Or Values

Your Pinterest profile shouldn’t be a copy of your website: it can be used to show a more fun side to your business. As well as showcasing your own work, you can use it to show more wide-ranging interests, such as a commitment to environmental issues, pictures of the place you live, local events you support, or your staff’s pick of movies, books or music. As well as having a Pinboard of their own products, Victory Jewelry also show boards of spiritual inspiration, Harry Potter and LEGO creations. This helps to make their brand stand out by helping to project some real personality.

2. Mark Your Content

If you are an artist, photographer or designer, you may wish to watermark your website images. Although Pinterest recommend only using images directly from websites rather than from image searches, making sure your images can be attributed to you not only helps to prevent potential copyright issues, but means that if images are used indirectly on Pinterest, you know that they can be traced back to your website if someone is interested in your services. This photograph by Gallery by Laura has been marked so that it can always be traced back to her studio website.

3. Give Tutorials

You can go beyond product images to get your message out there: YouTube videos can be pinned to boards in the same way as any other thumbnail so you can show off your expertise with ‘How To’ videos for aspects of your business. You can have a mix of learning techniques on a Pinboard, such as videos, infographics and storyboard images, like this board from Hero Arts. The content can then be shared both within Pinterest, or onto other networks.

4. Show Behind The Scenes

You might be concerned if your business is service-based, rather than product-based, that you won’t be able to use it to drive sales. But you can use Pinterest to show behind the scenes at your company, with boards about your staff, local environment and industry, or other ways of using interesting images to help people find out about what you offer. Rocket Clicks is a service based company, but they still provide plenty of interest on their profile by showing photos of their staff, their inspirations and industry infographics.

5. Go Beyond Your Website

Make use of what is possible with the Pinboard format by putting together ‘looks’, lifestyle ideas, or show your products in real environments to show how they can work. These inspirational boards from Bandhini Design show how their products can contribute to lifestyle aspirations.

6. Make Sure Your Products Appear In The Gift Section

Pinterest has a dedicated gift section, searchable by price range. If you have an e-commerce site make sure you tag your images by price when you upload them, that way they will automatically appear on the Gift Page. As with this image from Econica Fashion, Pinterest will add a price tag on the corner of your image and copy it into the sales section.

7. Help Others Find Your Content

Remember to make your content easy to find by using #tags in your descriptions, as well as labeling your Pins and Boards with obvious titles. Users can search by Pins, Boards and People, so make sure your company name reflects what you do, for example including the word ‘Design’ or ‘Kitchens’ after your name. You can also have a company website link for when people click on your profile image. These Boards by Ben Tyler Building and Remodeling are all logically labeled to help users find their images.

Like all social media networks, Pinterest is about community, and the same rules apply as on any other network. Share others’ content, don’t be too ‘salesy’, ‘like’ and comment on images shared by others, and engage in the conversation. Above all, pay attention to Pinterest’s own Etiquette Guidelines if you’re not sure how to get started.

© Copyright 2012 American Express Company. All Rights Reserved.

The Art Of The Twinterview: How To Conduct An Interview On Twitter

Editor's Note: The following is a guest Marketing Mulligans post written by Devon Glenn, staff writer at MediaBistro's SocialTimes, part of the WebMediaBrands network of informative online publications and blogs about the global media sector.  In this informative how-to guide, Glenn describes best practices for conducting interesting interviews with subjects in real time via Twitter, a useful tactic growing in popularity as the micro-blogging service continues to rapidly expand worldwide. As times goes on, Marketing Mulligans will feature more how-to posts like this to supplement its other commentary on all things marketing.

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I thought I had Twitter all figured out. Then I decided to use the micro-blogging site to conduct a real-time Q&A with an author while unsuspecting followers watched. How clever, I told myself. How madcap! How wrong I was. But here, tweeters, is how to do it right:

1. Think Days, Not Minutes

My first twinterview was with Twitchhiker Paul Smith, a writer who had hitchhiked his way from the UK to New Zealand solely on the generosity of strangers on Twitter who offered him transportation and places to crash.

I checked the time zones and set an appointment for the interview, which I had expected to last about 20 minutes. Four hours later, I was still in my chair, still typing, and about to pass out from hunger. I had also incorrectly posted the name of an award he had won for his tweeting achievements. Luckily, Mr. Smith had other things to do that day and signed off with an encouraging “well done!”, or something to that effect, in my message box.

It takes a lot of concentration to both write and respond to an interview question in 140 characters or less. The best strategy is to send all the questions in a private message to be answered all at once. If the answers come back sounding canned, as emailed interviews often do, let interviewees know that you might have some follow-up questions and give them a week or so to respond at their leisure.

A Twitter interview seems like it would be over in the blink of an eye, but in reality it’s more like a game of Words With Friends: you play your letters and wait for the response, which could come back hours or even days later. It’s not frustrating because it’s not urgent and you probably have multiple games going on. It’s the kind of social situation that only exists online.

2. Interview People Who Are Comfortable Using Twitter

William Shakespeare once tweeted (in his own pre-technology way), “brevity is the soul of wit.” Not everybody is as pithy as the Bard, but for those personalities that thrive on Twitter, a twinterview is a great way to churn out a punchy interview that readers can scroll through quickly.

This twinterview by Josh Dobbin with @DrunkHulk was brilliantly executed because the character, who is the alter-ego of writer Christian Dumais, was in his element (and also drunk).

@joshdobbin You fire off angry, pronoun-less tweets filled with rage and confusion. Have you considered a career in politics? 

@DRUNKHULK DRUNK HULK CONSIDER POLITIC! BUT THEN REMEMBER DRUNK HULK GOT SELF RESPECT! AND MORE IMPORTANT! DRUNK HULK ALWAY FINISH WHAT

Not everyone will show such mastery of the character limit.

3. Take A Screen Capture, Or Not

Sometimes it’s fun to see the pictures as they appear on your Twitter account:

But this is time-consuming and can look a little messy. You can also wrangle the text into a more traditional Q&A format, with the questions in bold font, like this:

mbstartups @twitchiker: Why Twitter rather than FB?

twitchhiker @mbstartups: Facebook is a closed circle, and doesn’t feel as dynamic as Twitter in terms of delivering (or reacting) to real-time events.

Or, save the bold font for the Twitter handles, like this:

mbstartups @twitchiker: Why Twitter rather than FB?

twitchhiker @mbstartups: Facebook is a closed circle, and doesn’t feel as dynamic as Twitter in terms of delivering (or reacting) to real-time events.

4. Don’t Be Afraid To Ask Big Questions

Just because the answers are brief, doesn’t mean your questions have to be limited to fact-based or “yes” or “no” questions. Mix it up with something challenging like, “summarize your resume in 140 characters or less,” or even more pretentious, like “what is the meaning of life?” The answers to questions like these are much more palatable with a character limit.

© Copyright 2012 WebMediaBrands Inc. All Rights Reserved

The Small Business Social Media Cheat Sheet

One of the greatest marketing challenges for small businesses, especially when it comes to orchestrating social media campaigns, is determining precisely where to begin. Do I start with Facebook or Twitter? Or maybe YouTube? Some combination of the three? How do I leverage LinkedIn and Pinterest? And what about Foursquare and Yelp? And do I need a daily deals service such as LivingSocial or Groupon?

Ugh. It can really be overwhelming, especially for a business owner who may not have much experience with marketing, let alone social media.

Well, have no fear...the small business social media cheat sheet is here! This informative infographic from Flowtown and Column Five Media analyzes the advantages and disadvantages of each major social media channel, offers excellent advice on how to get started, and outlines the size of the audience that can be reached.

Think Again: Why Social Media Isn't A Waste Of Time

So you've probably heard plenty from naysayers, cynics, skeptics, and even CEOs, CFOs, and CMOs that social media is a HUGE waste of time. It doesn't generate the same return on investment (ROI) as other marketing vehicles; it adversely impacts employee productivity; it exposes companies to legal and marketing risks; and blah, blah blah. Similar arguments are made for individual users, who seemingly spend hours on end communicating via Facebook, Twitter, and other platforms, and refuse (or may be reluctant) to engage with others in the outside world once inside their social media cocoons.

Whatever. You and I both know that social media has plenty of proven, practical uses and applications, for both companies and individuals, and it does get awesome results, especially if campaigns are designed and executed correctly, and if the channels are used in moderation in accordance with their intended purposes. Now here's additional proof of all this:  statistical evidence of what social media accomplishes for people and companies EVERY DAY.

On a daily basis, more than 250 million photos are now uploaded to platforms such as Twitter and Facebook, and 80% of users now visit one or more social networks and blogs. In 2011, 41% of college graduates used social media to search for employment, and Americans spent a whopping 53.5 billion minutes on Facebook alone, mostly to remain in touch with friends, family members, and colleagues.

In the grand scheme of things, social media enables us to communicate more effectively and frequently with those we care about, and to send and receive news and information in real time to wider and more targeted audiences.

These and other insightful statistics may be found in the following infographic from Schools.com, which analyzes the many benefits Americans are reaping from social media usage:

How Sweet It Is: New Twitter Followers Activate U.K. Agency's Rube Goldberg-Esque Gumball Chute

In the marketing profession, we see a ton of innovative, clever, and creative ideas (after all, that's at we're paid TO DO, right?) every day. Now, admittedly, some are much better than others. Hey, just because we said they're innovative or creative doesn't mean that they're quality, or that they hit the mark! :) In any case, this is one of the more on-target creative concepts we've seen in a while.

As reported in this piece on Adweek's AdFreak blog, U.K. brand communications agency Uniform has created a fun...and rather elaborate and whimsical...gumball machine ― dubbed Sweet Tweet ― which spits out a sphere every time a user follows the company on Twitter. The machine, which is activated when the user clicks "follow," then sends a jumbo gumball down a winding chute complete with twists, turns, drops, jumps, ramps, and even multiple 360-degree loops directly into the agency's studio. In return, Uniform automatically sends out an @reply to the new follower with a link to the following video of the machine in action.

According to Uniform's future director Pete Thomas, "We wanted to create a physical app that connected our studio to our Twitter followers, raising awareness and alerting us all to each new follower." The agency specializes in creating real-world Internet-enabled experiences, so the Rube Goldberg-esque contraption seems to reinforce that positioning and expertise.

Give Sweet Tweet a whirl by checking out the video below of the gumball machine as it goes to work:

Keepin' It Real: Why People REALLY Follow Brands Online

Here at Marketing Mulligans, we're all about keepin' it real, regardless of whatever marketing subject we're  riffing on. So here's an interesting take on why people REALLY follow brands online.

Obviously, most companies know by now that creating positive online brand experiences leads to loyal customers. And that usually leads to increased sales, greater brand recall and awareness, and other positive residual marketing effects, such as positive word of mouth and the sharing of promotions and discounts with friends, family, and colleagues.

So what are the reasons behind following a given brand online? How do customers perceive online experiences? What compels them to share certain information with others? New research from Column Five and Get Satisfaction has some answers:

• The top three reasons people follow brands on Facebook, Myspace and Twitter are:  special offers and deals, they're already current customers, and the brand's interesting content.
• More than half (53.47%) of respondents follow two to five brands on Facebook.
• Almost all (97.09%) said an online experience has influenced them to buy — or not buy — a brand's product or service.
• Nearly half (45.88% percent) of all consumers have bought a product or service from a brand they follow on Twitter.
• Nearly three-quarters (70%) have participated in a brand-sponsored online contest or sweepstakes.

For more insights, check out the infographic below:

A 3-Step Guide To Planning Social Advertising Campaigns

Editor's Note: The following is a guest Marketing Mulligans post written by Charles Lumpkin, vice president of product management and innovation at BLiNQ Media, the leading Social Engagement Advertising (SM) pure-play media and technology company for the Facebook platform. This commentary, which offers a three-step guide to designing and implementing social media advertising campaigns, originally appeared in MediaPost's Online Media Daily. You can follow Lumpkin and BLiNQ Media on Facebook at Facebook.com/BLiNQMedia or on Twitter at @blinqmedia.
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The amount of first-party data available on Facebook and other social networks is enough to make an excited brand marketer foam at the mouth. But social media advertising isn’t as simple as just matching ads to consumers. Successful social branding campaigns require careful planning and testing. More often than not, they uncover unexpected correlations between brand and consumer.

When plotting a social media campaign, there are three criteria to keep in mind above all others: creative, targeting and optimization. Consider the following as you prepare a campaign:

Creative
Effective advertising gives users a reason to click. The creative needs to convey this reason, whether it’s a compelling offer or a call to action. Users flock to social media platforms to converse and share with friends, so your creative team should produce short, catchy ad copy with a conversational tone.
With a few creative ideas in hand, you can test dozens of combinations of text and images. Our internal studies have found that images are responsible for 70% of the response rate on social ads, so don’t be afraid to experiment. Test images that are visually jarring or out of the norm.

Every in-ad image should have a single subject, and that subject should take up a large portion of the graphical real estate. Space comes at a premium within social ad units, and group shots can make an image murky.

If you’re using Facebook, take advantage of Like-gates for fanning campaigns and try to match the creative to target sets. Social’s targeting capabilities enable advertisers to match different messages and creative to different audiences for maximum performance.

Targeting
One key step in running a successful campaign is planning. Consider the target demographic and how you might reach them, based on their interests. This can be done concurrently with creative design, as the two fit closely together. When advertising to moms, try daytime TV show targets to appeal to their interests. It is important to sift through many different targets and think about their inclusion in the campaign before it begins.

Marketers would be wise to use Facebook advertising products, like Friends of Connections Targeting, which leverages the social graph to grow their base, building scale off of a group of consumers who match their criteria by targeting their friends.

Facebook’s Sponsored Stories product is also a great tool for reaching new users on the network. This ad format is triggered when a consumer Likes a brand’s Facebook page, application or place. The activity is then promoted across the network to their friends, via a sponsored story ad, increasing the likelihood that friends will notice this activity in their News Feed.

Optimize
Once the creative has been tested against several different audiences, it’s time to optimize the combinations that achieve the best results. Don’t be afraid to kill all the losers, because you’re going to reward the winning campaigns. Once you build new fans, re-market to them to build engagement and drive branding goals.

Even if your campaigns hit your desired level of success, don’t stop experimenting. Constantly ask yourself, if you move more budget to social, will it replicate this success on a larger scale? Can you expand on the targets that are working?

Social advertising is opening a world of opportunity to brand marketers, but some of the biggest opportunities are initially hard to see. Keep experimenting with creative and targeting, because you never know which unlikely corollaries will drive brand results.

© Copyright 2012 MediaPost Communications. All Rights Reserved.

Who Is It?: Who's Using Geosocial And Location-Based Services?

Here at CMAC, we love geosocial and location-based services, such as Facebook Places, Gowalla, and Foursquare, because they're fun, and, more importantly, they provide creative depth, additional interesting dimensions, and serious promotional firepower to companies' social media marketing efforts. In addition to their use by major high-profile consumer brands (and even the White House!), local retailers across the country are effectively utilizing Facebook Places and Foursquare to drive significant in-store traffic, coupon redemption, and sell-through of specific products and services. (Here's a tip:  the next time you're at Chili's, check in to the restaurant on Foursquare, and score yourself some FREE chips and salsa for doing so!)

But who...exactly...is using these services? Unlike extensive demographic research for other social media channels, there's been little data on location-based service (LBS) users. Well, at least up until now...

According to a recent study by Column Five Media and Flowtown, men outnumber women, although just barely (59% to 57%, respectively), as the percentage of all smartphone owners using these technologies. The majority of LBS users are between the ages of 18 and 29; possess a minimum household income of $75,000; and are college graduates.

For a full rundown on all the findings of the study, check out the infographic below, or click here for a larger view.

As more user research in this area is conducted, we will post updates, especially since demographic continuously shift over time.

Source Of Irritation: 12 Annoying Social Media Practices

Editor's Note: The following is a guest Marketing Mulligans post written by Robert M. Caruso, the founder and CEO of Bundle Post, and a long-time technology, sales and marketing executive. A good friend of CMAC, Caruso is also a father of two, a passionate advocate of technology and social media for business, and an insightful professional whose well-written and savvy perspectives are right on the money. A version of this story first appeared on Caruso's blog 12 Most, and later in this piece on Ragan.com. You can follow Caruso on Twitter at @fondalo.
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As a social media professional, I have seen a lot of annoying things.

Most of the time I believe people do them because they don’t know better or have seen others do it, rather than out of a desire to be annoying or ineffective with their social media marketing. Sometimes you just don’t know what you don’t know.

I tend to be more patient than others and thought a list of some of these annoying practices would be helpful. The intent is not to tell you what you can or cannot do within social media (that’s up to you), but rather to highlight some things you should consider changing to be more effective.

They are listed in no particular order of annoyance.

1. TruTwit Validation

This is one that seems to annoy a lot of people, including me. Social media marketing is about relationships. Just as in real life, most relationships don’t work out too well when one person begins by distrusting or assuming the other is fake. What’s worse is a business starting out almost accusing a prospective customer. Drop TruTwit, and review bios and news feeds on Twitter to start relationships in the social graph on a good note.

2. Random Facebook Event Invites

Do I know you? Do you know me? Since I am a single dad in Oregon and, well, a bit older, why would you invite me to your rave party in New York City next week?

The Facebook event application can be powerful and effective when used properly. Mass-inviting non-targeted prospects that you have built no relationship with to your event is more than annoying. This kind of direct marketing in a social environment usually kills brand and, worse, gets you un-friended.

3. Random Share Requests

Before you start asking a Facebook friend or Twitter follower to share a post for you, be sure you have developed a relationship. Would you ask someone you met in line at Starbucks to email all of their friends your new blog post or website when you just met them? Would you call people you met once and never talked to again, asking them to put a sign for your business in their company lobby?

Of course not. You must first build a relationship, get to know them and provide value to them first. So, don’t do it in social media, either.

4. TeamFollowBack

Truth be told, this one gets me shaking my head more than others.

Why would anyone doing social media marketing want followers to follow them just because? We would never send a direct-mail campaign to a list of non-targeted people for our product or service. We would not hang out with someone we have nothing in common with. Followers and fans should be made up of a highly targeted community that you can provide value to and are most likely your prospective customers. Quantity and quality are equally important.

5. Endless RTing

This is a companion to No. 4: endless, meaningless retweets. To constantly retweet a list of Twitter names over and over between each other and never engage, converse, or provide value to anyone is kind of like talking to yourself in the middle of the desert. Nobody is listening and, more important, nobody cares.

I don’t know about you, but my time is worth way too much to waste it doing anything that does not produce value for others, new relationships, or return on investment. Spend your social media marketing time wisely.

6. Ignoring Shares/RTs

This never ceases to amaze me. If someone shares a post of yours or RTs something you posted on Twitter, for Pete’s sake, thank them. Start a conversation about the article. Build a relationship. When they shared your post to all of their friends, fans, or followers, they are saying to you, “What you posted was valuable and relevant.” Ignoring their gracious proliferation of you and/or your brand is like ignoring someone at a networking event that hands your business card to someone right in front of you.

7. Too Late

Social media is digital. It happens at lightning speed. Don’t take days to respond to a comment or conversation attempt by a fan or follower. Make a commitment to your social media marketing and respond quickly.

I can’t have a relationship with you or your brand when you respond days after I ask you a question. Use your smartphone and social media management applications to ensure you stay on top of conversations.

8. Fauxperts

Mind your bio information. Calling yourself a “Guru” or “Expert” is a huge turnoff to most. Let others define you as such, and stay clear of making yourself look like a fool. True experts do not become so because they give themselves the title. They become known as an expert because their experience, skill, and knowledge in a specific space are noted by other respected people.

9. Know It All

I have found that a large number of social media marketers, consultants, and firms seem to think it is their job to tell others what to do. I have seen them attack people because they used an automated direct message, posted something about their own company, or any number of other normal newbie things people do.

Aside from outright spam, no "rule" within the social media world is hard and fast. People are free to use the medium the way they see fit. You can unfollow or unfriend people at any time. It is not your job or right to hammer people for any reason. Lead, follow, or get out of other people's way.

10. Over-Pitching

A typical challenge that newcomers and direct marketers have with social media marketing is understanding that it has less to do with you and your brand and more to do with the individuals that join your community.

Providing selfless value to your community instead of direct and constant marketing pitches about what you do will go a long way to building better relationships.

Ever been to coffee with someone talked about him- or herself the entire time? I think you are getting the point.

11. Daily "Papers"

Annoying might be a bit strong when describing the Twitter daily newspaper posts. You know, the repeated posts saying one of your follower’s dailies is out and which other followers are featured in it. Don’t get me wrong, many of us appreciate the additional exposure our Twitter accounts and content receives due to these posts, but where is the conversation?

Automatically aggregating other people’s content to some Web page and automatically posting that you automatically did that doesn’t lead to conversation or relationships. Few of the posts that mention me this way lead to valuable conversations with those that use these services.

If you use them, take the extra step to start a meaningful conversation with the folks from whom you are automatically aggregating content. This should lead to relationships that result in mutual benefit.

12. Automated DMs

One of the things that seem to set people off in Nos. 8 and 9 are automated direct messages (DMs) on Twitter. They say DMs are not authentic and hammer anyone who uses them. I choose to find opportunity to engage and develop a relationship when they arrive.

The only caveat to my mostly agnostic view of the practice is when it pitches products and services. Especially when we just followed each other or have not had a conversation yet.

I suggest that if you are going to send an automated message to new followers, simply thank them and use it to start some kind of dialogue inside of your feed, rather than through direct message. Again, this builds valuable relationships that lead to ROI.

Any annoying behaviors you’d care to share?

© Copyright 2011 Ragan Communications, Inc. | Bundle Post, Inc. All Rights Reserved.

ABC...Simple As 1-2-3: An A To Z Guide To Business Blogging

Editor's Note: The following is a guest Marketing Mulligans post written by Susan Young, president of Get in Front Communications, Inc., a social media, PR, and communications agency which advises a broad range of businesses. This piece, which initially appeared on the agency's blog and later ran in a post on Ragan's PR Daily, outlines 26 different ways, one for each letter of the alphabet, to enhance your business's blog and to get the most out of this important communications  initiative. A published author and widely-quoted expert on communications issues and trends, Young can be followed on Twitter @sueyoungmedia.

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Are you ready to launch a blog or ramp up your existing one? Here are 26 tips to help you on your blogging journey:

Add pictures, visuals, and images to your posts to communicate with readers on different levels.

Be the solution. Help people solve their problems. Solve, don’t sell.

Consider all multimedia platforms such as video blogs, podcasts, and audio clips.

Define who you are, who your audience is, and what benefits blogging may bring you. The bottom line: Why are you blogging?

Eavesdrop on conversations to help you develop new content.

Forget the word count. Be clear and make your point. That’s it.

Grab people’s attention from the get-go with compelling and punchy headlines.

Highlight text, subheads, key phrases, and lists to emphasize important points and make your posts more reader-friendly.

Interact with your readers by asking them questions in your posts and responding to comments.

Jump into the fray. Don’t be afraid to take a stand on an issue or controversy in your niche or field. Boldness counts.

Kill the negative self-talk and judgment. You don’t have to be a professional writer to be a great blogger.

Listen to the conversations in chats and groups to determine what people are “stuck” on. There’s your content.

Move people emotionally through your words, language, metaphors, real-life experiences, and humanity.

Notice what other bloggers are doing. Get ideas on layout, colors, design, content, and self-promotion.

Open your eyes, heart, and mind. We’re in uncharted waters.

Position yourself as a credible resource in your field. Become the “go-to” guy (or gal)

Quit taking it personally (Q-TIP) if no one comments on your blog. Comments do not equal readers.

Remember we are in a real-time world. Post often so your blog doesn’t become static and stale.

Simplify your words. Blogging is not business writing, even though you’re probably writing about business. Be conversational. Consider yourself a creative artist.

Try using patience. You may get frustrated or overwhelmed with the pressures that come along with a blog. This isn’t a short-term commitment with fast results.

Understand the analytics, metrics, search engine optimization, keywords, and other important tools to help you determine content, audience, readership, and more.

Vary your posts but not your expertise. Stick with what you know without painting yourself into a corner.

Write when you have something to say. Your readers will appreciate it.

X-ray your life. Take a close look into the body and soul of your professional career and personal experiences. Shine a light on them to diagnose your “lessons learned.” The result: Content. Lots of it.

Yearn for more. Your curiosity and willingness to learn about new trends in your industry, technology, and life in general will serve you well in your blogging endeavors.

Zero in on your readers. Write as if you’re speaking directly to them. A blog is merely the medium (vehicle) to reach mass amounts of people. Make each one feel special and connected to you.

Now you know you’re A-B-Cs.

© Copyright 2011 Ragan Communications, Inc. | Get In Front Communications, Inc. All Rights Reserved.

Seven Ways To Fix A Social Media Mistake

Editor's Note: The following is a guest Marketing Mulligans post written by Dan Himmon, the principal at Hive Strategies, an Oregon-based social media consulting firm which works exclusively with hospitals and healthcare systems to engage patients on different levels. This piece originally appeared on the Hive Strategies blog, and later reprinted on Ragan.com. In today's day and age, social media mistakes are exceedingly common, both among small and mid-sized businesses and major, high-profile brands. So when a critical error in judgment or execution arises, what are the best ways to fix it, swiftly and efficiently? Himmon, who can be followed on Twitter at @hivedan, offers some excellent suggestion for mitigating social media gaffes of all varieties.

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In the fast-paced world of social media, it's bound to happen. You send a personal tweet from your company's Twitter account instead of your own. Or you post something on Facebook that you later realize was short-sighted or easy to misinterpret. Or there's always that unfortunate typo.

How do you fix a social media mistake?

Obviously, the best solution is not to make a mistake in the first place. But the fact is that, in spite of our best efforts, mistakes are going to happen. By planning ahead for the inevitable, you'll be able to act responsibly and move ahead.

A recent Mashable article by Zachary Sideman gives some excellent pointers. I've adapted some of his ideas and added a few of my own to provide some solid tips when you're faced with a social media mistake.

1. Respond As Quickly As Possible

In social media, particularly on Twitter, an hour or two is an eternity. Even if you're able to remove the content from your own Facebook page, it's still out there. If you realize you've made a mistake, respond as soon as possible.

2. Monitor The Response

By following your Twitter feed or Facebook posts, you'll see if people are reacting negatively and how seriously they are reacting. Take a few minutes to see how people are responding before framing your response.

3. Be Honest

Clearly, Anthony Weiner's claim that his Twitter account had been hacked was a sham, and it didn't take long for everyone to figure that out. Be honest. "I made a mistake when…" People always appreciate the truth and, as a bonus, it builds trust.

4. Apologize Appropriately

Some mistakes are much more serious than others, and as a result, some mistakes require a much more serious response than others. The problem is, when the mistake is ours, it always feels terrible. Take a moment to bounce the mistake off someone you trust for perspective, and then frame your apology with the right level of seriousness.

5. Repair The Mistake

If your mistake impacts someone else, take the right steps to repair the error, and then let your followers and fans know what you've done.

6. Move On

Once you've acknowledged the error, apologized, and repaired any damage, it's time to let it go and move ahead. In 99.9 percent of the cases, people will accept this and forget about it. It doesn't do any good to beat yourself up.

7. A Bonus Tip

A Twitter mistake is most likely to happen when you combine your personal and professional Twitter accounts on the same application. Consider separating them. For instance, you might want to manage your personal Twitter account on Hootsuite and your professional (hospital) account on TweetDeck. That way you're forced to navigate from one application to the other when you change feeds. It's an extra step, but one that could save you a lot of embarrassment.

The lesson in a nutshell:  Mistakes will happen. Fix them quickly and get over them.

© Copyright 2011 Ragan Communications, Inc. | Hive Strategies, Inc. All Rights Reserved.

23 Things Great Brands Do With Social Media

Editor's Note: The following is a guest Marketing Mulligans post written by Lisa Barone, co-founder and chief branding officer at Outspoken Media, Inc., an Internet marketing company that specializes in providing clients with online reputation management, social media, and other digital media services. This piece first appeared in Small Business Trends. Each and every social media campaign is different (obviously), but there are certain commonalities among high-profile brands that contribute to their success with programs of this nature. This piece explores those dynamics in detail, and outlines some best practices for you how you can adopt some of these elements for your company's social media marketing program. You can follow Ms. Barone on Twitter at @lisabarone.
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No one wants to invest time in something only to be mediocre at it. We want to be great. But before you can be great you have to understand what being great looks like. What are you trying to achieve and what are you aiming for? What do people who are great at X look like? Because before you can be better than them, you at least have to be equal. And that takes some understanding on your part.

Do you want to be great at social media? Well, below are 23 things that great businesses do in social media. Maybe you can help me and add to my list in the comments.

Ready?

Great social media brands…

1. Bring sexy back to word of mouth marketing.
2. Dedicate time to answering questions from customers, potential customers and people first learning about the brand.
3. Constantly poll their community for opinions, feedback, and criticism.
4. Make it a habit to highlight other brands that are doing cool things, even if they’re doing it outside of their particular industry.
5. Start conversations that others are scared to have.
6. Give their employees a unique voice and the permission to connect to others.
7. Regularly save the day.
8. Push back the curtain to give their audience a better understanding of how things work, why they work that way, and what the company believes.
9. Bleed company culture.
10. Use tools to monitor their social media activity and makes adjustments when things aren’t working.
11. Don’t take social media too seriously, but are too smart to view it as a joke.
12. Understand the importance donuts and share them regularly.
13. Don’t forget to tie offline events into what they’re doing online so there’s cohesion between strategies.
14. Track their brand name in social media and knows when to respond, how to respond and how to engage brand advocates.
15. Give us “the why” to go along with their social media calls to action.
16. Plan for social media as to not leave channels voiceless for long periods of time just because they’re busy.
17. Never, ever automate human interaction.
18. Understand social media doesn’t belong to just the marketing department, but the company as a whole.
19. Enter the waters with a social media plan to help guide their interaction and make sure they’re getting something for their investment.
20. Use their social media plan to avoid falling victim to Shiny Object Syndrome.
21. Understand that social media is the medium, not the message.
22. Pass on insights gleaned from social media throughout the entire organization so that the right people are hearing the right conversations.
23. Have clear social media guidelines so that employees know how to engage on behalf of the brand and connect with customers.

What else? What makes a brand stand for you you?

© Copyright 2003-2011, Small Business Trends, LLC. All Rights Reserved.

Game Changer: How Social Media Is Altering The Advertising Landscape

It goes without saying that marketers today have a ton of advertising options available to them, and far more than ever before in history:  print (newspapers, magazines, newsletters, etc.); radio (terrestrial and satellite, TV (cable, network, and online); online (websites, blogs, search engines, and e-mail); product placement (TV, films, and video games); and outdoor (billboards, transportation centers, and a myriad of out-of-home options).

And for those brands fortunate enough to have the dollars to spend on multi-faceted advertising campaigns, this never-ending list of choices makes it difficult to allocate dollars to any one medium with predictable results. In the end, most advertisers throw money at a combination (or all) of these channels  to generate the widest possible coverage with their primary target audience. It's not a bad strategy, although it can be extraordinarily expensive. In addition, it's one which has been followed for years, dating back to the "Mad Men" era of mass marketing, and long before the advent of online, satellite radio, and some of the newer, more technology-centric alternatives.

So where does social media fit into the advertising picture? Certainly, it presents yet another confounding series of choices to make when developing an ad campaign:  promoted tweets? Display ads on Facebook, LinkedIn, and Myspace? A compelling viral video posted on YouTube, and then doubles as an online video ad? Some or all of these? In the end, social media has dramatically altered the landscape of advertising, but the key question remains:  for better or for worse?

MDG Advertising, an award-winning agency headquartered in Boca Raton, Florida, has attempted to get to the bottom of this by mapping out the many changes in advertising between its two primary timeframes:  the mass marketing era, and the new media era (read: now).

The findings are compelling. First, in the mass marketing period, the primary objective of an ad was to deliver a message to a targeted consumer in a one-way communication. However, in the new media age, the brand has to engage the customer in a conversation, and that requires two-way communication:  message disseminated to the consumer, and then listening to and responding to that consumer's feedback. Second, there is tremendous demand for and interest in online video ads, and that interest carries over to the mobile sector.

Check out MDG Advertising's infographic below to review all of the agency's findings on how social media platforms continue to alter the landscape of advertising. Click here to view a larger version of this image:

The Power Of Word Of Mouth: A Viable Online Marketing Strategy

Much has been discussed and written about the effectiveness of word-of-mouth marketing (or buzz marketing, as it used to be known, and a term which is still occasionally used today) and how these principles now extend to the social media realm and best practices in viral marketing. 

As my friend Emanuel Rosen initially outlined in his seminal work, The Anatomy of Buzz, word-of-mouth marketing successfully leverages the power and credibility of influencers, and recruits these prominent individuals and companies to become brand ambassadors for your business and its offerings. If you're not familiar with Rosen, who is referred to as "The Godfather of Social Networks," I highly encourage you to read his book, which is now in its third edition and has sold over 100,000 copies worldwide in 12 languages. It's well worth the time to read, and much of the material in his new version (The Anatomy of Buzz Revisited) specifically deals with social media and viral marketing strategies. Also make sure to follow Rosen on Twitter (@EmanuelRosen) or the latest on buzz marketing techniques.

In the social media domain, influencers carry far more weight, and exhibit much more reach, simply by retweeting specific content, additional sharing and postings on other networks, and having their followers hanging on their every word. But the key is to connect with them in the first place. If you're successful in that regard, you can forge a direct connection to your customer base through the influencer conduit. While Facebook has it share, Twitter is full of influencers, and this impact is more noticable on Twitter...perhaps more than any other network...because of its open nature. Therefore, by tweeting promotions and product review requests to influencers on Twitter, you’ll be able to tap into a powerful word-of-mouth marketing source that is just not available anywhere else.

Just how important is word-of-mouth marketing via social media? Peruse the intriguing facts and figures below, courtesy of search engine optimization company CapSEO:

Click here to view large image of this summary.

Corporate Snapshot: Employee Usage Of Social Media In The Workplace

While many companies, large and small, across the land are embracing social media and encouraging their associates to use a broad range of platforms to communicate with stakeholders, others are doing just the opposite and shutting off the hose completely.

Why? Primarily because of recent scandals and crises created by intentional and inadvertent posts that have resulted in some form of reputational damage, lost sales, credibility hits, client departures, and so on. Furthermore, the line between where one's personal life ends, and his professional existence begins, continues to become murkier and murkier. This is why the need for a comprehensive social media policy is so great, but it's a moot point for those companies that block access altogether.

So where do things currently stand in Corporate America? According to a recent survey of companies conducted by Mindflash and Column Five, 70.7 percent block all social networking sites in the workplace, while 55 percent of firms have some social media policies in place. For 44 percent of companies, these policies govern social media usage both inside and outside of the workplace, presumably to prevent unhappy employees from badmouthing their employers. The survey's findings also reveal that more than 50% of all companies believe in the value and benefits of social media when used for business purposes, but also has some downside when it is not.

A complete summary of the results follows below:

If you're a marketing executive or a business owner who wants to further leverage social media communications for a variety of purposes, but has not yet crafted a thorough usage policy, you should definitely pay attention to the approaches outlined here and the suggested guidelines and training recommendations. These can make the difference between a successful program and adherence to policy adherence, as opposed to having to clean up some sort of crisis down the line.

Check out a larger version of this image here, or to save this to your marketing resources archive.

The White House Checks In To Foursquare

Out of all the social media platforms I use, Foursquare is probably the most fun, and the one of the best ways to secure valuable promotions and discounts from consumer-focused businesses.

Not familiar with Foursquare? It's a location-based social networking site, designed to be accessed via smartphones, that enables users to "check in" to a physical location, such as a business, park, or historical landmark, and then announce to their friends that you are there. The individual who checks in to a given location the most times is known as the mayor, although that status can be fleeting if you don't visit a location often enough. When checking in, a user can also offer a tip to other visitors, such as "Try the ahi tuna; it's delicious!" or "Make sure to have Ted brew your latte since he's the best barista EVER!" Users rack up points for every check-in, and also earn special badges for engaging in specific behaviors and for visiting certain locations at certain times. For example, I earned the JetSetter badge for checking in to a total five different airports, and the Crunked Badge for making four stops in one night.

While it's fun, Foursquare is a great tool for small businesses, which can design promotions and discounts exclusively for Foursquare users, and in particular, mayors. When checking in to a location, a user will see an icon on his phone that says "Special Here" or "Specials Nearby," and it's usually a pretty good deal. If you like Chili's, check in on your next visit, and you will get FREE chips and salsa. No joke!

With Foursquare's rapidly-growing following, and his administration's savvy use of social media, President Obama has authorized an official White House account on Foursquare, which went live a week ago. According to the official post on The White House Blog, users can follow the White House on Foursquare (I did) to see tips on the places the President and administration officials visit around the country and the world, follow news and events by location, and learn about the White House and its history. Of course, if you're visiting the White House itself in Washington D.C., or attending a town hall meeting with the President, you can physically check in.

The White House communications staff launched the Foursquare initiative in conjunction with President Obama's economic bus tour of the Midwest, which also began on Monday, August 15. At the very least, it adds yet another effective communication platform for Obama during a difficult period, and it underscores the administration's knowledge and sophistication in the use of social media to deliver key messages to the American public.

Twitter Psychology 101: An Explanation Of Tweeting Behavior

Remember taking your psychology 101 course in college, and then using your newly-acquired knowledge to explain, and even rationalize, all sorts of normal (and since it was college, probably abnormal) behavior you saw on campus? Me, too, and I remember it being a series of eye-opening revelations.

Well, the good folks at WhiteFireSEO, a Utah-based a Utah search engine optimizer with years of experience creating popular content and optimizing websites, are equally as captivated by psychology, and decided to apply that curiosity to the petri dish that is Twitter. The company polled hundreds of marketers about their Twitter usage habits, and their rationale behind such common activities as following and unfollowing other users, retweeting content, and sharing frequency.

In some cases, the results are hardly surprising. For example, Twitter users tend to unfollow others for tweeting too much, appearing automated, or talking about themselves all the time. or being too self-promotional In other words, if you're annoying in some way, you will lose followers in a New York minute.

In other instances, the survey yielded some interesting insights, which are summarized in the infographic to the left. I was surprised at the low percentage of respondents who rely on Follow Friday to find other users of interest. That is because I use Follow Friday to recognize others that I find compelling, and to recommend them to our follower base. The same goes for people who follow me, and suggest to others to do the same. It's actually a pretty useful tool, as is Marketer Monday, but I'm careful not to overuse it, and I'm also selective about whom I recommend.

Some other findings of note:  36 tweets per day constitutes oversharing, and interesting content and humor are the best ways to garner retweets. A very good example of a power Twitter user whose content is almost always interesting and humorous is world-renowned Apple fellow, venture capitalist, and best-selling author Guy Kawasaki. With nearly 100,000 tweets to date, and a stable of approximately 400,000 followers, Kawasaki has attracted a massive audience by tweeting quirky, intriguing, and just downright funny stuff that appeals to people of all walks of life. Make sure to follow Kawasaki to see what I mean.

In the end, check out WhiteFireSEO's survey takeaway:  tweeps don’t care if you give them things or ask them to help; they’ll retweet you if they like your stuff or think you’re funny.

Amen to that.

To peruse a larger version of this image, please click here.

Measuring Social Media Strategy Effectiveness: A Step-By-Step Guide

As with all marketing strategies and supporting tactics, the only tried-and-true means of knowing what works...and what doesn't...is to scientifically measure a program's effectiveness on several different dimensions.

Why on multiple levels? Because a single measurement tool usually does not give the marketer a sufficiently clear picture of a program's impact (or lack thereof). In most cases, it is necessary to employ a variety of metrics, such as unaided brand recall, individual unit sales, leads generated, media placements, website traffic, in-store traffic, coupon redemption rates,  and so on, to deliver a comprehensive verdict on whether a campaign delivered in significant return on investment (ROI).

Measuring ROI in the social media realm has been a much-debated issue now for several years. Not because it can't be done, but because approaches tend to differ dramatically from one company to the next   ― and with varying degrees of clarity. Inevitably, the same measurement-related questions arise. What methodology should be used? How can a social media campaign be directly tied to sales, if at all? Are there automated measurement software applications that can be employed? How can results be packaged and presented so that they're understandable to senior management? Can a "social" marketing channel even be quantified?

If you need help in this area, then look no further than this excellent step-by-step, how-to guide to social media strategy measurement from elisaDBI, a U.K.-based interactive marketing agency which provides cutting-edge digital solutions to European companies:

To view a larger version of this guide, please click here. Good luck with your strategy!

Weird Science: Even In Social Media, Timing Is Everything

As I've noted numerous times before here on Marketing Mulligans, content plays an obvious and critical role in the success (or failure!) of any social media campaign. However, so does timing, and and so does how that content is shared. For several years now, these dynamics have been extensively researched by brands and marketing professionals, with varying results.

Enter the latest round of data from KISSmetrics concerning the best times of the day when your social channel audiences are most likely paying attention, and when you can generate the best possible exposure for your updates and content.

The research, which focuses only on American users, reveals some intriguing insights. For example, on Twitter, combined users in the Eastern and Central time zones represent almost 80% of the U.S. population; approximately 6% of all retweets occur at 5:00 p.m. ET; and higher click-through rates can be secured by tweeting 1-4 times and hour, midweek or on weekends, and either at noon or 6:00 p.m. ET. On Facebook, Saturday, by far, is the best day for sharing content; noon is the optimum time; and 0.5 posts per day is the most effective frequency for sharing.

For a full run-down of the research, check out the infographic below:

Based on my four years of experience using Twitter, I find it best share my most important content twice per day:  once in the morning, from 8:00 - 11:00 a.m., in your own time zone, and then again about six hours later. This means my tweets are seen by my followers in my geography in prime time, and also by colleagues in other time zones when they're online. Obviously, with the high volume of tweets and users these days, there's never a guarantee that all of my content will be seen, but it's all about being in the right place at the right time to maximize visibility.

You should give this strategy a try by adjusting your posts accordingly!

How To Protect Your Business's Identity On Twitter

Editor's Note:  The following is a guest Marketing Mulligans post by Christina Warren, a writer, speaker, podcaster, and video host at Mashable, and a frequent writer about the intersection of new media and technology. This article, which explains how businesses can protect their intellectual property on Twitter, originally appeared in Amex OPEN Forum. This information is beyond important because most small businesses don't take sufficient steps online to safeguard their trademarks, copyrights, and reputation...until it's too late. Instead, small business owners can be prepared well in advance by taking these simple precautions. You can follow Warren on Twitter at film_girl.

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Small and medium business owners are increasingly turning to Twitter as a tool to engage with customers, offer support and market their products and services.

Twitter has a dedicated landing page for businesses, including tips and tricks on getting started with the service, various advertising opportunities and case studies.

Protecting identity and reputation are essential for a small business, especially online. Although Twitter isn’t currently offering small business users a way to verify their accounts, there are still things business owners can do to give their accounts better visibility and make it clear that they are “official.”

1. Link Your Accounts and Profiles

Twitter’s username policy does not allow users to “reserve” a username; it’s first come, first served. As a result, business owners who have a more generic company name might find that the desired Twitter handle is already taken.

That’s not the end of the world, in fact, it can be an opportunity to better distinguish your brand or business, especially if the business name is more common.

Additionally, users can add a URL to their Twitter profile pointing to their business website and add links on their business site to their official Twitter account. Noting “official Twitter account for Business Name” in your Twitter biography can also make the account’s identity more clear.

Likewise, if you have a verified page on Facebook, Foursquare or Google Places, you can add links to your Twitter account on those services, too.

2. Protect Your Trademark and Logos

For small business owners who hold the trademarks over a business name, Twitter has a more nuanced policy.

If I own the trademark for “Cafe Christina” and a Twitter account for @cafe_christina or @cafechristina is causing intentional or unintentional confusion with my business, Twitter might be able to help.

If another Twitter account in question is using your trademark or logo in a way that is trying to confuse others, users can submit a help ticket requesting help. Twitter will look at the situation, and if it finds that the other party is trying to mislead, it may suspend that user (and grant you ownership of the account).

If the account is confusing to users, but isn’t intended to mislead, Twitter will give the account holder the opportunity to work things out and may ultimately release the username to the trademark holder.

Remember, if someone is using a name you have trademarked in a way that has nothing to do with your product or service, Twitter is not obligated to intervene.

3. Customize Your Profile

Small businesses can make their business affiliation even more clear by customizing their Twitter profile to match their branding, logo and color scheme.

©2005-2011 Mashable, Inc.